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Return & Refund Policy – UX Mate

Effective Date: 3 February 2026
Last Updated: 3 February 2026

1. Overview

At UX Mate (https://uxmate.co.in), we sell digital products and downloadable content, including but not limited to:

  • UI/UX design resources
  • Digital templates and assets
  • Plugins, software, and tools
  • Online courses and educational material

All products are delivered electronically and instantly after successful payment.

Because of the nature of digital products, all sales are final and non-refundable, except in the limited cases mentioned below.

2. No Return Policy (Digital Products)

Since our products are intangible digital goods, they:

  • Cannot be physically returned
  • Are accessible immediately after purchase
  • Cannot be “un-used” or “un-downloaded”

Therefore:

We do not accept returns or exchanges for any digital product purchased from UX Mate.

3. No Refund Policy

By completing a purchase on UX Mate, you acknowledge and agree that:

  • You are purchasing a digital product
  • You receive instant access/download
  • You waive the right to a refund once the product is delivered

We do not provide refunds once a digital product has been successfully delivered.

This applies to:

  • Change of mind
  • Accidental purchase
  • Not liking the product
  • No longer needing the product
  • Lack of technical skills to use the product

4. Exceptions (When Refund May Be Considered)

Refunds may be considered only in the following situations:

a) Duplicate Payment

If you are charged twice for the same product, we will refund the duplicate amount.

b) Technical Delivery Failure

If:

  • You paid but did not receive the product
  • And we fail to deliver it within 48 hours after support request

c) Corrupted or Broken File

If the product file is corrupted or unusable and we cannot provide a working replacement.

5. What Is NOT Eligible for Refund

No refunds will be provided for:

  • User error or misunderstanding of product features
  • Compatibility issues with your device/software
  • Internet connectivity issues
  • Change of mind after download
  • Claiming “not satisfied” after accessing content

6. Contact for Refund Requests

If you believe your case qualifies under the exceptions:

Email: contact@uxmate.co.in
Subject Line: Refund Request – Order ID #XXXX

Include:

  • Order ID
  • Payment screenshot/receipt
  • Issue description

All requests must be made within 7 days of purchase.

7. Chargebacks & Payment Disputes

If you initiate a chargeback without contacting us first, your account may be:

  • Permanently suspended
  • Blocked from future purchases
  • Blacklisted from downloads

We strongly recommend contacting us before filing any dispute.

8. Fraud Prevention

To prevent abuse:

  • All downloads are logged
  • IP and device fingerprints are recorded
  • Repeated refund attempts will be denied

9. Legal Compliance (India)

This policy complies with:

  • Indian Consumer Protection Act, 2019
  • Information Technology Act, 2000
  • RBI digital transaction guidelines

Digital goods are non-returnable under Indian law once delivered.

10. Acceptance of Policy

By purchasing from UX Mate, you confirm that:

  • You have read this policy
  • You understand it
  • You agree to it fully